Returns & Refunds

Requests for a return or refund must be submitted within 3 calendar days of receiving your order.

Requests submitted after this period may not be eligible for consideration.

Submitting a request within the 3-day window does not automatically guarantee approval. Each request will be reviewed individually.

Eligibility for a return, exchange or refund depends on the circumstances of the request and the condition of the product.

When reviewing a request, we may consider factors including:

• the reason for the request
• the condition of the item
• whether the item has been worn or used
• whether the original packaging is available
• any damage or defects reported
• supporting photographs or other information
• the circumstances surrounding the order

Varellea reserves the right to assess each request individually before approving a return or refund.

Where a return is approved, products should generally be returned in the condition in which they were received, together with any original packaging and included accessories where applicable.

Items showing signs of wear, use, damage caused after delivery, alteration or improper handling may not qualify for a return or refund.

Please wait for return instructions before sending any item back. Products should not be returned without receiving return instructions from Varellea first.

If you receive an item that appears damaged, defective or different from what you ordered, please contact us within 3 days of delivery.

Please include your order information and clear photographs showing the issue so our team can review the situation.

If a refund is approved, further instructions and applicable refund details will be provided after the request has been reviewed.

The exact refund method and processing process may depend on the original payment method and circumstances of the order.

Return shipping arrangements and responsibility for associated costs may depend on the reason for the return and the circumstances of the request.

Applicable instructions will be provided if your return request is approved.

1. Contact Varellea within 3 days of receiving your order.
2. Provide your order information.
3. Explain the reason for your request.
4. Include clear photographs where relevant.
5. Wait for our team to review your request before sending any item back.

If you are unsure whether your order may qualify for a return or refund, contact us through the Contact Us page and our team will review your situation.